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Find answers to common questions about Lumivess products and services.
What makes Lumivess water bottles eco-friendly?
Lumivess bottles are made from durable, reusable, and environmentally conscious materials designed to reduce single-use plastic waste. Each bottle is crafted to last, helping you stay hydrated while making a positive impact on the plane
Are your water bottles BPA-free and safe to use?
Yes! All Lumivess bottles are BPA-free and made with high-quality, food-grade materials. They are safe for daily use and designed to keep your water fresh and clean.
How long do the bottles keep liquids hot or cold?
Our insulated bottles are engineered to maintain temperature for extended periods—keeping drinks cold for up to 24 hours and hot for up to 12 hours, depending on the model.
How do I clean my Lumivess bottle?
Most Lumivess bottles can be easily cleaned with warm water and mild soap. For deeper cleaning, we recommend using a bottle brush. Please avoid putting insulated models in the dishwasher unless the product page specifically states it's dishwasher-safe.
Do you offer returns or exchanges?
Yes, we offer a hassle-free return and exchange policy within a specified time frame (usually 14–30 days). If your item is damaged, defective, or you’re not satisfied, simply contact us and we’ll make it right.
How long does shipping take?
Standard shipping typically takes 5–12 business days depending on your location. Once your order is shipped, you will receive a tracking number so you can monitor your delivery at every step.